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Away
Away is a New York based luggage and travel-accessories label launched in 2015 by Jen Rubio and Steph Korey, built around modern, road-tested design for the way we travel today. The brand pioneered durable polycarbonate carry-ons with features like integrated USB charging and thoughtful organization, then expanded into a full line of luggage sizes—Carry-On, Bigger Carry-On, Medium, and Large—and a growing suite of travel essentials. Categories include hard- and soft-shell suitcases, backpacks, duffels, and packing organizers that blend clean, mission-driven aesthetics with practical function. Away positions itself as a direct-to-consumer, lifestyle travel brand for urban explorers who value quality, durability, and streamlined, Instagram-ready style.
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Frequently Asked Questions About Away
What is Away and what do they specialize in?
Away is a luggage and travel accessories brand known for durable, design-forward suitcases and a repair-first mindset that keeps you on the move with ease. Sleek silhouettes meet smart packing and modern travel energy.
What is LifetimeCare and who does it cover?
LifetimeCare goes beyond a standard warranty to cover manufacturing defects and travel mishaps for the life of your suitcase. If you bought your suitcase before April 14, 2026, you’re under a limited lifetime warranty with free repairs and, if we can’t fix it, a replacement within the first five years. LifetimeCare Pro extends that protection with longer coverage and more replacement opportunities. Bags and accessories have their own separate coverage.
What are the design features that make Away luggage stand out?
Away luggage sports a Signature High-Impact Shell for durability, custom 360-degree smooth-glide wheels, a dual-buckle compression system to maximize packing, an integrated TSA-approved lock, and contour flex top and side handles for a confident carry. It’s durability with a clean, chic aesthetic.
Are bags and accessories covered under LifetimeCare?
No. LifetimeCare covers luggage itself; bags and accessories are protected under a separate limited warranty tailored to their builds and use.
How do I start a warranty claim or repair with Away?
Start a claim through the Claims Center or via Away LifetimeCare support. The program offers complimentary repairs for manufacturing defects and travel damage within the applicable years, plus free round-trip shipping for repairs or replacements. You can also opt for in-store repairs or ship your bag to the Away service center for more involved fixes. LifetimeCare Pro adds extra coverage and more replacement options.